Returns & Exchanges

At BY LUNAS AUSTRALIA, we want you to love your fashion finds, which is why we offer a 14-day return period for all full-priced items in their original, unworn condition. Please note that for hygiene reasons, jewelry and final sale items cannot be returned unless deemed faulty.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Ensure all garments are in their original packaging with tags attached, and include the printed return authorization slip inside the parcel.

3

Ship It Back

Affix the provided shipping label to your package and drop it off at any Australia Post location or your local carrier.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or store credit within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing