Frequently Asked Questions

Everything you need to know about shopping with BY LUNAS AUSTRALIA.

How long does shipping take within Australia?

We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.

What is your return policy?

We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.

Do you offer international shipping?

Yes, BY LUNAS AUSTRALIA ships worldwide. International delivery times vary by region but usually range between 7-15 business days.

How do I find the right size?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

How should I care for my BY LUNAS garments?

To ensure longevity, we recommend a cold hand wash or a delicate machine cycle in a laundry bag. Always air dry in the shade and avoid tumble drying.